Details Required for Resolution:

If you wish to register a complaint with Poonawalla Fincorp Limited regarding updation of records with credit information companies with respect to your loan account, please email us at grievance@poonawallafincorp.com with the following details:

** You Can share either the Bank Account details or UPI ID for compensation.

Compensation Eligibility:

Any dispute / complaint raised will be resolved within 30 calendar days. In case the complaint is not resolved within 30 calendar days, complainants shall be entitled to a compensation of ₹100 per calendar day from the date of the initial filing of the complaint by the complainant with PFL / CIBIL Transunion.

For further information on Framework for compensation to customers for delayed updation/ rectification of credit information you can refer to the RBI Circular dated October 26, 2023.

Link to the circular