Name of Digital Lending Application (DLA): SmartCoin

Website URL: https://smartcoin.co.in/

Google Playstore: https://play.google.com/store/apps/details?id=in.rebase.app

List of Activities carried out by LSP: WIP
  • Sourcing, processing and collection of documents and KYC
  • Monitoring and collections
  • Obligation for collections
  • Recovery /collection agents
  • Contact Point Verification
  • Assistance in verification of KYC
  • Customer Support
  • Grievances Mechanism
  • Branding and Marketing
  • Data Sharing, confidentiality, and privacy
Details of Grievance Redressal Official (DLA – Smart Coin):

Name: Ravi Kumar
Designation: Grievance Redressal Officer
Contact no: +91 9986640571
GRO Email: grievance@smartcoin.co.in
Address: Indiqube Gamma, No.293/154/172, 1st Floor, Outer Ring Road, Kadubeesanahalli. Bengaluru Bangalore KA 560103

Details of Grievance Redressal Official (Regulated Entity- Upmove Capital Private Limited):

Name: Nadeem K
Designation: Grievance Redressal Officer
Contact no: +91 9986640581
GRO Email: grievanceredressalofficer@upmove.in
Address: UPMOVE CAPITAL PRIVATE LIMITED Indiqube Gamma, No.293/154/172, 1st Floor, Outer Ring Road, Kadubeesanahalli. Bengaluru Bangalore KA 560103

Details of the Grievance Redressal Officer and Principal Nodal Officer of Poonawalla Fincorp Limited (Regulated Entity):

Name: Arnab Das
Designation: Grievance Redressal Officer and Principal Nodal Officer
Contact no: 020 67808090
Email: arnab.das1@poonawallafincorp.com and headcustomerservice@poonawallafincorp.com
Address: 201 and 202, 2nd floor, AP81, Koregaon Park Annex, Mundhwa, Pune – 411036.

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